Monday, August 24, 2009

Troubleshooting Your iPhone: Options To Fix Your Frozen iPhone

By David Chan

The most common iPhone crash is one where the application you are working in suddenly ceases operation, the screen momentarily turns black, then the iPhone home screen appears. In a slightly more serious manifestation, the crash will result in a complete freeze where the iPhone is unresponsive. Your initial reaction could be... simply yank the battery to cut the power and reset the phone, but there is no batter! But let me remind you that before you do anything to your iPhone, finding out what causes the problem is necessary.

A frozen iPhone is one of the most common problems of the Apple iPhone. This means that your iPhone is not operating as expected or totally not working. Here are some of the tips and tricks for fixing your iPhone when it freezes or when other problems arise.

Recharge. Make sure to charge your iPhone with a high-powered USB port, not on a low powered one. Your keyboard USB port (if you have one) is low powered, therefore you cannot charge your iPhone with that port. Only a high-powered USB port will charge your iPhone or you can also use your iPhone AC adapter. You can easily determine if your iPhone is not receiving a power to charge by just looking at the battery image. If you see the red part of the battery image flash three times and then the screen goes black... this is an indication that the iPhone is not charging.

If recharging your iPhone doesn't solve your problem try this one - Restart. Try restarting your iPhone but if your iPhone is locked up or an application was frozen, you need to cancel the frozen application first before you can restart. To cancel the frozen app, press the home button and hold for about 6 seconds. You should be able to cancel the program that is locked up. Then restart your iPhone. To do this hold the sleep/wake button and wait for a red colored slider to appear. Slide your finger across the slider to turn off your iPhone. Before you turn it back on, wait for at least 10 seconds. To turn your iPhone on, hold the sleep/wake button until you see the Apple logo.

To reset your iPhone is also a good way to fix a frozen iPhone. This solution fixed my iPhone. Resetting an iPhone is nothing more than a hard reset or a forced reboot. You're simply cutting the power and making it reboot. To do this, hold the sleep/wake button and Home buttons simultaneously for a few second. The display will quickly wipe itself and you should see the black background and white Apple logo, signifying a reset well done.

Fourth option is to remove some of the content that is not properly synced. Your contacts, calendars, songs, photos, videos, or podcasts are the examples of the content that could be synced to another device. One of such content may be causing your iPhone not to properly. Connect your iPhone to your computer and go to the iTunes site. Change your sync options for each of the following categories: contacts, podcasts, calendars, etc. Click on iPhone in the Source list, then select each tab to change what content is synced, and then click apply.

You may also try to reset the settings of your iPhone. Go to the Settings application, tap General then select the Erase All Content and Settings. This will delete all media and data on the iPhone, as well as recent calls, etc., and all other settings.

If all the tips mentioned above didn't work... you may try this option - Restore. Try restoring iPhone using the latest version of iTunes. Connect iPhone. When it appears in the Source list, click on Restore in the Summary tab. This will also wipe the iPhone and all your information on it.

As I've mentioned, resetting my iPhone fixed my issue and Im even jamming with my iPhone now as I write this. There are lots of ways to fix a frozen iPhone and troubleshooting your iPhone is so easy. Also, remember that you can send a crash report to Apple when your iPhone is connected providing the crash report will enable the iPhone software team to have valuable data that might be rolled into a future update.

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